Meals 2GO Catering & Cakes FAQ - Wegmans (2024)

Meals 2GO Catering & Cakes

Where do I find allergen, nutrition, and calorie information?

Additional nutrition information is available upon request by contacting our Customer Care Center at 1-800-WEGMANS.

Are gluten-free options available?

Menu items made with no gluten-containing ingredients are available; please click here.

We identify items that are made without gluten-containing ingredients by including “Made with No Gluten-Containing Ingredients” on the product’s label or on signage that references the item. Made with No Gluten-Containing Ingredients does not mean the item is gluten free. It means the item was not made with any ingredients derived from wheat, rye or barley, but may contain gluten due to shared preparation areas (shared preparation areas include ovens, cutting boards, utensils, grills, and fryers).

For more information, visit our Gluten-Free FAQs page.

Will any items require reheating?

Yes. Some Catering entrees and side dishes are cold at pickup and require heating before serving. Please take this into consideration when planning out your timetable. Catering reheating instructions can be found here. Serving instructions will appear on the label.

What is the cancellation policy?

You can cancel your order up to 24 hours prior to your pick up or delivery time through the Meals 2GO App or at meals2GO.com. If you need to cancel your order with less than 24 hours’ notice, please contact the store as soon as possible. If your order has already been prepared, you may be charged for some or all of the order.

I am a 501c3 organization. Can I order tax exempt?

Yes, we accept tax exemption through Meals 2GO for any 501c3 organization when you log in with your Wegmans for Business account.

What forms of payment are available?

Full payment is required in advance with a valid credit card, Wegmans for Business charge card, or Wegmans gift cards. All applicable state and local taxes will be included in your purchase total. Sign in is required for tax exemptions applied to qualifying Wegmans for Business accounts. We apologize for any inconvenience, but we are unable to accept EBT as a method of payment online. Please call your store for assistance.

Are utensils included with Catering orders?

Serving utensils are included with each Catering item. Eating utensils (forks, knives, spoons) along with plates, napkins, and cups should be ordered separately and can be found in the Extras category.

Is there a fee to order on Meals 2GO?

Prices on Meals 2GO are the same as they are in stores, and there is no fee to order individual meal items. A small additional service charge may be added to catering orders to cover the cost of preparing the order.

Can I get my Meals 2GO order delivered?

Yes! Delivery is available at most locations for your meal or catering order. Our no-contact delivery* is provided by third-party partners. Exceptions apply for holiday meals and entrees.

*By selecting no-contact delivery, your delivery will be left per your instructions.

What happens if I do not select no-contact delivery?

If you do not select no-contact delivery, please be ready to receive your order as the driver may return your food to the store. Additional charges may be incurred for redelivery.

Meals 2GO and Catering Delivery Pricing

$15 – $30.99 Order | $3.99 Fee | Delivery Only
$31 – $199.99 Order | 13% of order total | Delivery Only
$200 – $499.99 Order | 15% of order total | Delivery*
$500+ Order | $75 Fee | Delivery*
*You can add specific Delivery instructions.

In stores with bag legislation, what bags are used for Meals 2GO and Catering orders?

All Catering and Meals 2GO orders will use paper bags at no charge to customers.

How far ahead can I order Meals 2GO, a cake or Catering online?

You can place an order up to 40 days prior to the date and time of pickup, with a minimum of 24 hours’ notice required for cakes and most Catering orders.

Can I change my cake order on Meals 2GO?

No. The order cannot be changed online or in the app. Please contact your pickup store at the number listed in the order details in your confirmation email for assistance.

Can I order a cake with a photo online?

Yes! You can upload a JPG or TIFF image. We recommend uploading an image that is 8.5 in. x 11 in. The maximum file size for each photo is 10MB. If you are ordering more than one photo cake, the combined file size of all your images must be under 15MB.

The final size of the image on your cake will depend on the size of the cake, the decoration selected, and the length of any message you add.

By uploading a photo, you acknowledge that you are the copyright holder and approve this use or have the copyright holder’s approval for this use. We cannot fulfill orders that do not meet these standards.

Are all image and message requests accepted?

Orders are reviewed by our store teams, and any requests containing profane, inappropriate or copyrighted language and/or images will not be fulfilled. Copyrighted images or trademarks can only be used when permission is obtained by the owner of the copyright or trademark in writing.

What is true color frosting?

Our true color frosting is derived from fruits and vegetables and free of any artificial colors. Our frosting shades are thoughtfully curated with taste in mind for your enjoyment.

How do I place an order?

Please visitmeals2GO.com or download the Meals 2GO App. Choose your store and select carryout, curbside or delivery to begin your order.

Why can’t I find an item I’ve ordered before?

We change our menu seasonally to reflect the freshest offerings currently available. Also, sometimes items that are rarely ordered may be removed from the menu.

Can I customize my Meals 2GO order?

We want to make your meal the way you’d like it best, so we’ve enabled the ability to customize your order wherever we possibly can.

Is tipping required for delivery orders?

Tipping is an option and is a great way to support delivery drivers. 100% of your tip goes to the driver.

What is the maximum wine purchase amount?

Meals 2GO wine purchases are limited to 48 bottles per day.

Meals 2GO Catering & Cakes FAQ - Wegmans (2024)
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